Returns & Refunds
Thank you for shopping with Vimost Shop.
We want you to have a clear and fair shopping experience. Please read our returns and refunds policy carefully before placing an order.
Vimost Shop offers activewear, outdoor apparel, custom teamwear, and selected sports lifestyle products. Some products may be fulfilled by selected third-party suppliers, while custom teamwear and personalized products may require production before shipment.
Return Eligibility
We accept returns for eligible items within 15 days after delivery.
To be eligible for a return, the item must be:
- Unused, unworn, and unwashed
- In the same condition that you received it
- In its original packaging when possible
- Not damaged, altered, or stained
- Returned with proof of purchase or order information
Please contact us before sending any return. Items returned without prior approval may not be accepted.
Non-Returnable Items
The following items are not eligible for return or exchange unless there is a defect or an error caused by us:
- Custom-made products
- Personalized products with names, numbers, logos, artwork, or team details
- Custom teamwear and made-to-order jerseys
- Worn, washed, altered, or damaged items
- Items without proof of purchase
- Final sale or clearance items when clearly marked
- Gift cards
Custom teamwear and personalized items are made according to customer requirements. Once production has started, these orders usually cannot be canceled, returned, or exchanged unless there is a production defect or an error caused by us.
Custom Teamwear Orders
For custom jerseys, custom teamwear, personalized names, numbers, team logos, colors, and artwork, please check all details carefully before placing your order.
Customers are responsible for confirming:
- Size
- Name spelling
- Number
- Team colors
- Logo or artwork files
- Product style
- Order quantity
If you are placing a team order, bulk order, or special custom request, please contact us before ordering so we can confirm the details.
Once a custom order has entered production, we may not be able to change, cancel, return, or refund the order unless the issue was caused by our mistake.
Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us as soon as possible.
Please include:
- Your order number
- Photos of the item
- Photos of the packaging
- A clear description of the issue
We will review the issue and provide a suitable solution, which may include a replacement, partial refund, full refund, or other resolution depending on the situation.
Please contact us within 7 days of receiving the item if there is a visible defect, damage, or incorrect product.
Size Issues
Please check the size chart on the product page before ordering. Sizes may vary between different product types, suppliers, and styles.
If you ordered the wrong size, we may not be able to offer a free return or exchange. Size exchanges depend on product availability and product type.
For custom-made or personalized products, size-related returns or exchanges may not be accepted unless the item was produced incorrectly by us.
Return Process
To request a return, please contact us first:
vimostshop@gmail.com
Please include your order number and reason for return.
If your return request is approved, we will provide return instructions. Do not send your item back before receiving return approval.
Customers are responsible for return shipping costs unless the return is caused by our error, such as a wrong item, production mistake, or confirmed defect.
Refunds
Once we receive and inspect your returned item, we will notify you whether your refund is approved or rejected.
If approved, the refund will be processed to your original payment method. Processing time may vary depending on your bank, payment provider, or card issuer.
Original shipping costs are non-refundable unless the refund is due to an error caused by us.
Exchanges
We only replace items if they are defective, damaged, or incorrect due to our error.
For size or style exchanges, please contact us first. Exchanges depend on product availability and product type. Custom-made and personalized products may not be eligible for exchange.
Order Cancellations
If you need to cancel an order, please contact us as soon as possible.
If the order has not been processed, shipped, or entered production, we will try our best to help cancel it.
Once an order has been processed, shipped, or entered production, cancellation may not be possible.
Custom teamwear, personalized products, and made-to-order items usually cannot be canceled once production has started.
Return Shipping
Please do not send products back without contacting us first.
If your return is approved, we will provide return instructions. The return address may vary depending on product type, supplier, fulfillment location, or production partner.
Customers are responsible for using a trackable shipping service for returns. We are not responsible for returned packages that are lost, delayed, or damaged during return shipping.
Late or Missing Refunds
If you have not received a refund yet, please first check your bank account or payment account again.
Then contact your credit card company, bank, PayPal, or payment provider. Refund processing times may vary.
If you have completed these steps and still have not received your refund, please contact us at:
vimostshop@gmail.com
Contact
For returns, refunds, exchanges, damaged items, or order issues, please contact us:
vimostshop@gmail.com
Please include your order number so we can help you faster.